Wraparound Care is regular before- and after-school care at a school. Sports Clubs are activity-based clubs (often after school). Holiday Camps run in the holidays and are billed under a separate business unit in the system. The type affects which payment options you can use in a single booking (see vouchers below) and whether your basket can be paid in one card transaction or needs splitting.
If your basket mixes Holiday Camp with Wraparound Care or Sports Club, the app cannot take one card payment in a single transaction because those services use different card-processing accounts. Complete each group separately—for example, book camps in one checkout and clubs/wraparound in another.
You can usually pay by debit or credit card. You may also be able to pay using childcare vouchers / Tax-Free Childcare-style arrangements (voucher path) or Pupil Premium funding, depending on what is enabled for your account and what you are booking. Childcare vouchers cannot be used if Sports Club sessions are in the same basket; use card (or Pupil Premium if your account has that option) for sports clubs, or split your booking. Pupil Premium as a method only appears if it has been enabled on your account by the team.
If your child is flagged for SEN / additional needs, you may be asked to complete a Personal Profile (including whether they will attend holiday camps). If they will attend camps, you must choose a camps location from the approved list so safeguarding and staffing information is correct. Submitting the form notifies the team; you may receive emails when it is approved or updated. This is separate from day-to-day club/wraparound booking but may be required before camp attendance.
For voucher (and similar deferred) checkouts, the system creates your booking but does not treat the order as fully paid until the office records the voucher payment against your account. Once that happens, your order should show as settled. If you are unsure, contact the bookings team with your order details.
When more than one of your children is booked onto the same session, the first child (in a consistent order the system uses) pays the normal price for that session, and additional siblings on that same session pay a reduced fixed price per session where the activity has a sibling rate set. This works alongside whole-course (block) pricing when you book every session in a course for one child—discounts are applied in a set order in the basket, and labels like “Course discount” and “Sibling discount” reflect that.
What is a “course series” and why can’t I cancel one week for a refund? Some courses are set up as a series: you book all dates for that course for your child in one go. For those bookings, cancelling part of the series does not generate account credit/refund in the app (policy enforced in the system). For non-series sessions, refunds depend on the cancellation notice window (see next question).
If the session is not a course series, cancellation may add credit to your account only if you cancel before the session’s refund deadline (each session has a refund notice period—hours before the session starts). If you cancel too late, no credit is applied. Course series bookings are different: see FAQ 6. Credits are applied to the same payment “bucket” as the original order (e.g. card vs voucher) according to how you paid.
Booking cutoff is how long before the session starts online booking stops—after that, you cannot add that session yourself in the app (staff may still add last-minute places where allowed). Refund notice is a separate rule: it is the minimum notice before the session required for a cancellation to receive credit. They are not the same number and are set per session/activity.
If your child is added at the last minute from the register (by staff), you may see an order with a small fixed surcharge on top of the session price, and payment may be settled afterwards through your Orders / Payments area (pay-by-card or eligible methods). You will get confirmation according to your notification settings.