We are committed to protecting your privacy and handling your personal information responsibly.
Who We Are
This website and booking service is operated by PH ActiveEd.
What Information We Collect
- Parent/carer details (such as name, email address, phone number, and address)
- Child details needed to manage bookings and care
- Booking and payment-related information
- Communications you send to us
- Basic website usage information (for performance, security, and service improvement)
How We Use Your Information
- To provide and manage bookings and related services
- To communicate important updates about sessions and your account
- To process payments and maintain financial records
- To safeguard children and support welfare requirements
- To improve our services and user experience
- To comply with legal and regulatory obligations
Lawful Bases for Processing
We process personal data where necessary to perform our services, meet legal obligations, protect vital interests (including safeguarding), and pursue legitimate interests in operating and improving our services.
Information Sharing
- We may share relevant information with schools or trusted partners where necessary to provide services and support safeguarding.
- We may share information with payment providers and technical service providers who help us operate our systems.
- We may share information where required by law or regulatory authorities.
Data Retention
We keep personal information only for as long as necessary for the purposes set out in this policy, including legal, safeguarding, and accounting requirements.
Security
We take appropriate technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, or disclosure.
Your Rights
You may have rights in relation to your personal data, including the right to request access, correction, deletion, restriction, objection, and data portability (where applicable).
To exercise your rights, please contact us using the contact details on this website.
Cookies and Analytics
We may use cookies or similar technologies to support essential website functions and improve performance. You can manage cookie preferences through your browser settings.
Children's Data
We process children’s data only as necessary to deliver our services, meet safeguarding obligations, and support the welfare of children in our care.
Changes to This Policy
We may update this privacy policy from time to time. Any updates will be posted on this page.
Contact
If you have any questions about this privacy policy or how your personal information is used, please contact PH ActiveEd using the details provided on the contact page.